Navigating the Media Technology Storm Through Collaboration and Value
As 2025 approaches, marking a pivotal year for the media technology sector, Dalet’s CEO reflects on ongoing challenges and identifies potential solutions
Results for `Customer Success`
NAB 2022 in Review
The return of the NAB Show in Las Vegas was nothing short of amazing. It was very special to be able to meet again with our customers, partners, and the media community as a whole after a two-year hiatus. Even though attendance was down by about half in comparison to pre-COVID shows, those attending were…
Building Blocks of a Customer Success Department
In my previous blogpost, I talked about how we define “Customer Success Management” (CSM) at Dalet. CSM begins with a dedicated team that works closely with our customers through each step of their Dalet journey. It is our priority to provide our customers with the service they need to succeed. This approach is part of a…
Customer Experience - At the Heart of Dalet
Change is Certain Cloud, SaaS, PaaS, IaaS, subscription-based pricing, digital transformation – those terms are jumping at us from any technology-related article and presentation. Markets and technologies are changing, becoming more and more flexible, scalable, available 24/7, accessible at 99.99% level from anywhere. Together with those changes, we at Dalet adapt our ways of doing…
Measuring Dalet’s Success by Our Customers' Success
Perhaps you have heard the term “Customer Success Management” before, but what exactly is this? What does ”Customer Success Management” encompass? It could be argued that every business in the world now has an initiative like “Customer Success Management” or the same thing under a different title. And much like the title itself, businesses define…
Navigating the Media Technology Storm Through Collaboration and Value
As 2025 approaches, marking a pivotal year for the media technology sector, Dalet’s CEO reflects on ongoing challenges and identifies potential solutions
NAB 2022 in Review
The return of the NAB Show in Las Vegas was nothing short of amazing. It was very special to be able to meet again with our customers, partners, and the media community as a whole after a two-year hiatus. Even though attendance was down by about half in comparison to pre-COVID shows, those attending were…
Building Blocks of a Customer Success Department
In my previous blogpost, I talked about how we define “Customer Success Management” (CSM) at Dalet. CSM begins with a dedicated team that works closely with our customers through each step of their Dalet journey. It is our priority to provide our customers with the service they need to succeed. This approach is part of a…
Customer Experience - At the Heart of Dalet
Change is Certain Cloud, SaaS, PaaS, IaaS, subscription-based pricing, digital transformation – those terms are jumping at us from any technology-related article and presentation. Markets and technologies are changing, becoming more and more flexible, scalable, available 24/7, accessible at 99.99% level from anywhere. Together with those changes, we at Dalet adapt our ways of doing…
Measuring Dalet’s Success by Our Customers' Success
Perhaps you have heard the term “Customer Success Management” before, but what exactly is this? What does ”Customer Success Management” encompass? It could be argued that every business in the world now has an initiative like “Customer Success Management” or the same thing under a different title. And much like the title itself, businesses define…