Customer Success Management
Helping our customers to get the most out of Dalet’s solutions
Your dedicated point of contact at Dalet, bringing you continuity and advocacy
We are here to help you maximize ROI/Outcomes on your investment and overall satisfaction with a simple philosophy: your success is our success.
Part of a broader Customer Success department including Support, Cloud Ops, Training & Knowledge, Customer Success Management (CSM) is a dedicated team accompanying our users during their entire Dalet journey.
From implementation to value realization, we are always involved to secure a smooth and secure collaboration across various teams.
For our customers, value is everything. We help you achieve this through the foundations of our CSM initiative.
The Customer Success Management (CSM) team follows the sales process.
We work with our customers to understand their goals and create Objectives / Key Results (OKR) that are updated yearly to ensure continued business value.
We also focus on other dimensions such as Service-Level Agreements (SLAs), user enablement, product usage and product roadmaps.
Dalet identifies three main Value Vectors in order to follow up with our customers during our regular CSM reviews.
Partnering with Dalet to achieve and succeed through our award-winning platforms and the Dalet CSM Team
It's all about your success!
Beyond the CSM Team, Dalet offers resources to help you even further
Evolving our Customer Success Efforts
Dalet Enables Business Transformation of Italian Premier Football League
State-of-the-art broadcast centre leverages full range of Dalet solutions
Dalet CAB Celebrates 20 Year Anniversary
Dalet CAB consists of Dalet and customer keynotes, topical workshops, and open forums as well as exclusive dinners and other social events.
NAB 2022 in Review
The return of the NAB Show in Las Vegas was nothing short of amazing. It was very special to be able to meet again with our customers, partners, and the media community as a whole after a two-year hiatus. Even though attendance was down by about half in comparison to pre-COVID shows, those attending were…
Dalet Enables Business Transformation of Italian Premier Football League
State-of-the-art broadcast centre leverages full range of Dalet solutions
Dalet CAB Celebrates 20 Year Anniversary
Dalet CAB consists of Dalet and customer keynotes, topical workshops, and open forums as well as exclusive dinners and other social events.
NAB 2022 in Review
The return of the NAB Show in Las Vegas was nothing short of amazing. It was very special to be able to meet again with our customers, partners, and the media community as a whole after a two-year hiatus. Even though attendance was down by about half in comparison to pre-COVID shows, those attending were…
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