Customer Success Management

Helping our customers to get the most out of Dalet’s solutions

What is Customer Success Management at Dalet?

We are here to help you maximize ROI/Outcomes on your investment and overall satisfaction with a simple philosophy: your success is our success.

Part of a broader Customer Success department including Support, Cloud Ops, Training & Knowledge, Customer Success Management (CSM) is a dedicated team accompanying our users during their entire Dalet journey.

From implementation to value realization, we are always involved to secure a smooth and secure collaboration across various teams.

Building Blocks

For our customers, value is everything. We help you achieve this through the foundations of our CSM initiative.

The CSM team fosters a close relationship with Dalet customers. We offer product and industry knowledge & expertise, managing expectations and interactions through 4 building blocks of CSM service.

  • Regional teams
  • Specialized teams
  • Unified CSM framework
  • Orchestration
Maximizing Value for Our Customers while Fostering Trust and Dependability from the Dalet CSM Team

The Customer Success Management (CSM) team follows the sales process.

We work with our customers to understand their goals and create Objectives / Key Results (OKR) that are updated yearly to ensure continued business value.

We also focus on other dimensions such as Service-Level Agreements (SLAs), user enablement, product usage and product roadmaps.

Times Now Newsroom

Value Vectors

Dalet identifies three main Value Vectors in order to follow up with our customers during our regular CSM reviews.

The CSM Team is dedicated to helping you achieve the most from our platforms. We deploy our CSM Framework to create an overall customer experience, driven by three main value vectors:

  • Business Value
  • Performance Value
  • Experience Value

Customers

Partnering with Dalet to achieve and succeed through our award-winning platforms and the Dalet CSM Team

Get in Touch

It's all about your success!

Customer Ecosystem

Beyond the CSM Team, Dalet offers resources to help you even further

Dalet Care

Providing professional support and cloud-management services

Dalet Services Hub

Assisting your every step of your digital media transformation

Dalet Academy

Empowering media professionals with in-person and online training

News & Insights

Evolving our Customer Success Efforts

Building Blocks of a Customer Success Department

In my previous blogpost, I talked about how we define “Customer Success Management” (CSM) at Dalet. CSM begins with a dedicated team that works closely with our customers through each step of their Dalet journey. It is our priority to provide our customers with the service they need to succeed. This approach is part of a…

Read More

Customer Experience - At the Heart of Dalet

Change is Certain Cloud, SaaS, PaaS, IaaS, subscription-based pricing, digital transformation – those terms are jumping at us from any technology-related article and presentation. Markets and technologies are changing, becoming more and more flexible, scalable, available 24/7, accessible at 99.99% level from anywhere. Together with those changes, we at Dalet adapt our ways of doing…

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Measuring Dalet’s Success by Our Customers' Success

Perhaps you have heard the term “Customer Success Management” before, but what exactly is this? What does ”Customer Success Management” encompass? It could be argued that every business in the world now has an initiative like “Customer Success Management” or the same thing under a different title. And much like the title itself, businesses define…

Read More

Building Blocks of a Customer Success Department

In my previous blogpost, I talked about how we define “Customer Success Management” (CSM) at Dalet. CSM begins with a dedicated team that works closely with our customers through each step of their Dalet journey. It is our priority to provide our customers with the service they need to succeed. This approach is part of a…

Read More

Customer Experience - At the Heart of Dalet

Change is Certain Cloud, SaaS, PaaS, IaaS, subscription-based pricing, digital transformation – those terms are jumping at us from any technology-related article and presentation. Markets and technologies are changing, becoming more and more flexible, scalable, available 24/7, accessible at 99.99% level from anywhere. Together with those changes, we at Dalet adapt our ways of doing…

Read More

Measuring Dalet’s Success by Our Customers' Success

Perhaps you have heard the term “Customer Success Management” before, but what exactly is this? What does ”Customer Success Management” encompass? It could be argued that every business in the world now has an initiative like “Customer Success Management” or the same thing under a different title. And much like the title itself, businesses define…

Read More

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