In my previous blogpost, I talked about how we define “Customer Success Management” (CSM) at Dalet. CSM begins with a dedicated team that works closely with our customers through each step of their Dalet journey. It is our priority to provide our customers with the service they need to succeed. This approach is part of a…
Change is Certain Cloud, SaaS, PaaS, IaaS, subscription-based pricing, digital transformation – those terms are jumping at us from any technology-related article and presentation. Markets and technologies are changing, becoming more and more flexible, scalable, available 24/7, accessible at 99.99% level from anywhere. Together with those changes, we at Dalet adapt our ways of doing…
Perhaps you have heard the term “Customer Success Management” before, but what exactly is this? What does ”Customer Success Management” encompass? It could be argued that every business in the world now has an initiative like “Customer Success Management” or the same thing under a different title. And much like the title itself, businesses define…
Welcome to the #DaletTeam blog series! When it comes to customer satisfaction and making the product onboarding processes a seamless, pleasant experience, it takes a team that has seen something of the world. Today we talk with Remi Marchand, Technical Account Manager for Dalet, about his role and helping Dalet customers getting up to speed on our platform. Dalet: Thank…
In my previous blogpost, I talked about how we define “Customer Success Management” (CSM) at Dalet. CSM begins with a dedicated team that works closely with our customers through each step of their Dalet journey. It is our priority to provide our customers with the service they need to succeed. This approach is part of a…
Change is Certain Cloud, SaaS, PaaS, IaaS, subscription-based pricing, digital transformation – those terms are jumping at us from any technology-related article and presentation. Markets and technologies are changing, becoming more and more flexible, scalable, available 24/7, accessible at 99.99% level from anywhere. Together with those changes, we at Dalet adapt our ways of doing…
Perhaps you have heard the term “Customer Success Management” before, but what exactly is this? What does ”Customer Success Management” encompass? It could be argued that every business in the world now has an initiative like “Customer Success Management” or the same thing under a different title. And much like the title itself, businesses define…
Welcome to the #DaletTeam blog series! When it comes to customer satisfaction and making the product onboarding processes a seamless, pleasant experience, it takes a team that has seen something of the world. Today we talk with Remi Marchand, Technical Account Manager for Dalet, about his role and helping Dalet customers getting up to speed on our platform. Dalet: Thank…
