Articles by Marc Mongomard

Building Blocks of a Customer Success Department

In my previous blogpost, I talked about how we define “Customer Success Management” (CSM) at Dalet. CSM begins with a dedicated team that works closely with our customers through each step of their Dalet journey. It is our priority to provide our customers with the service they need to succeed. This approach is part of a…

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Measuring Dalet’s Success by Our Customers' Success

Perhaps you have heard the term “Customer Success Management” before, but what exactly is this? What does ”Customer Success Management” encompass? It could be argued that every business in the world now has an initiative like “Customer Success Management” or the same thing under a different title. And much like the title itself, businesses define…

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