Marc Mongomard

Head of Global Customer Success

Marc is a champion of customer transformation. With more than 20 years of experience in the technology space, working both for startups and global companies in senior customer-facing positions, Marc has expertise in sales and post-sales processes. He has been involved in developing CSM strategy and organizations for years, and ,as the Head of Global Customer Success for Dalet, his objective is to create programs and services that increase satisfaction and drive a positive customer experience.

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Articles by Marc Mongomard

Corporate

By Marc Mongomard

Building Blocks of a Customer Success Department

In my previous blogpost, I talked about how we define “Customer Success Management” (CSM) at Dalet. CSM begins with a dedicated team that works closely with our customers through each step of their Dalet journey. It is our priority to provide our customers with the service they need to succeed. This approach is part of a…

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Corporate

By Marc Mongomard

Measuring Dalet’s Success by Our Customers' Success

Perhaps you have heard the term “Customer Success Management” before, but what exactly is this? What does ”Customer Success Management” encompass? It could be argued that every business in the world now has an initiative like “Customer Success Management” or the same thing under a different title. And much like the title itself, businesses define…

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