Dalet Care: a Complete Customer Support Program
Whether you are implementing a Dalet solution for News, Sports, MAM or Archives, we're here to assist you with first class on-going support so you can take full benefits of your Dalet platform.
Our in-house professional support team delivers support services around the globe and around the clock from 3 regional support centers, strategically placed in Asia Pacific (APAC), Europe, the Middle East and Africa (EMEA), and North and South America (AMERICAS). The Manila-based support center handles APAC and the Paris center handles EMEA. Dedicated support personnel based in different US time zones handle regional support for the Americas.
In addition to these first-tier support centers, Dalet has many on-the-ground engineers in each region as well as a Technical Expertise Center which provides R&D resources to the regional centers when needed.
Support Agreements to Meet Your Needs
In order to meet the specific needs and expectations of our customers, we offer four different levels of Service Level Agreements (SLAs), ranging from standard to custom.
Because a better customer service starts with better communication, we have implemented Dalet iCare. Dalet iCare is a web portal allowing our customers to:
- Submit tickets
- Track support requests
- Receive ticket updates notifications in real-time
- Interact with Dalet support team
- Search the knowledge base for user manuals and technical resources
To access Dalet iCare, click here.
Contact our Support Team
If you need assistance from our support team, send an email to firstname.lastname@example.org
In case of emergency, please call your local hotline.
|Americas and APAC||+1 (212) 269-6707|
+33 (0)1 41 27 67 46 (for Standard SLA)
+33 (0)1 41 27 67 47 (for Extended and Premium SLA)