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Dalet Care: a Complete Customer Support Program

Whether you are implementing a Dalet solution for News, Sports, MAM or Archives, we're here to assist you with first class on-going support so you can take full benefits of your Dalet platform.

Our in-house professional support team delivers support services around the globe and around the clock from 3 regional support centers, strategically placed in Asia Pacific (APAC), Europe, the Middle East and Africa (EMEA), and North and South America (AMERICAS). The Manila-based support center handles APAC and the Paris center handles EMEA. Dedicated support personnel based in different US time zones handle regional support for the Americas.

 

Our in-house professional support team delivers support services around the globe and around the clock thanks to a follow-the-sun support modelOur in-house professional support team delivers support services around the globe and around the clock thanks to a follow-the-sun support model

 

 

In addition to these first-tier support centers, Dalet has many on-the-ground engineers in each region as well as a Technical Expertise Center which provides R&D resources to the regional centers when needed.

Support Agreements to Meet Your Needs

In order to meet the specific needs and expectations of our customers, we offer four different levels of Service Level Agreements (SLAs), ranging from standard to custom.
 

                                 

                                      (click to enlarge)

Dalet iCare

Because a better customer service starts with better communication, we have implemented Dalet iCare. Dalet iCare is a web portal allowing our customers to:

  • Submit tickets
  • Track support requests
  • Receive ticket updates notifications in real-time
  • Interact with Dalet support team
  • Search the knowledge base for user manuals and technical resources

To access Dalet iCare, click here.
 

Contact our Support Team

If you need assistance from our support team, send an email to support@dalet.com

In case of emergency, please call your local hotline.

Americas and APAC +1 (212) 269-6707
EMEA +33 (0)1 41 27 67 46 (for Standard SLA)
+33 (0)1 41 27 67 47 (for Extended and Premium SLA)

Events

CAPER 2014
Date: Oct 29 - 31, 2014
Location:
Buenos Aires, Argentina
Stand:
IPLUSB A-30 / B-38
Website:
CCW 2014
Date: Nov 12 - 13, 2014
Location:
New York, USA
Stand:
818
Website:
NATEXPO 2014
Date: Nov 19 - 21, 2014
Location:
Moscow, Russia
Stand:
A26
Website:
Government Video Expo 2014
Date: Dec 03 - 04, 2014
Location:
Washington DC, USA
Website:

Copyright 2014 Dalet Digital Media Systems - Agence web : 6LAB