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Support

Dalet Care: a Complete Customer Support Program

Whether you are implementing a Dalet solution for News, Sports, MAM or Archives, we're here to assist you with first class on-going support so you can take full benefits of your Dalet platform.

Our in-house professional support team delivers support services around the globe and around the clock from 3 regional support centers, strategically placed in Asia Pacific (APAC), Europe, the Middle East and Africa (EMEA), and North and South America (AMERICAS). The Manila-based support center handles APAC and the Paris center handles EMEA. Dedicated support personnel based in different US time zones handle regional support for the Americas.

In addition to these first-tier support centers, Dalet has many on-the-ground engineers in each region as well as a Technical Expertise Center which provides R&D resources to the regional centers when needed.

Our in-house support team delivers services around the globe and around the clock thanks to a follow-the-sun support model


Support Agreements to Meet Your Needs

In order to meet the specific needs and expectations of our customers, we offer four different levels of Service Level Agreements (SLAs), ranging from standard to custom.

                            

                                 (click to enlarge)

Dalet iCare

Because a better customer service starts with better communication, we have implemented Dalet iCare. Dalet iCare is a web portal allowing our customers to:

  • Submit tickets
  • Track support requests
  • Receive ticket updates notifications in real-time
  • Interact with Dalet support team
  • Search the knowledge base for user manuals and technical resources

To access Dalet iCare, click here.

Contact our Support Team

If you need assistance from our support team, send us an email.

In case of emergency, please call your local hotline.

Americas and APAC +1 (212) 269-6707
EMEA +33 (0)1 41 27 67 46 (for Standard SLA)
+33 (0)1 41 27 67 47 (for Extended and Premium SLA)

Events

HPA Tech Retreat 2018
Date: Feb 19 - 23, 2018
Location:
Palm Desert, USA
BVE 2018
Date: Feb 27 - Mar 01, 2018
Location:
Excel London
Stand:
H19
Website:
ABU Digital Broadcasting Symposium 2018
Date: Mar 05 - 08, 2018
Location:
Kuala Lumpur, Malaysia
Website:
PBS TechCon 2018
Date: Apr 04 - 06, 2018
Location:
Las Vegas, USA
NAB Show 2018
Date: Apr 09 - 12, 2018
Location:
Las Vegas, USA
Stand:
SL8010
Website:

Copyright 2018 Dalet Digital Media Systems - Agence web : 6LAB