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Dalet Care: a Complete Customer Support Program

Whether you are implementing a Dalet solution for News, Sports, MAM or Archives, we're here to assist you with first class on-going support so you can take full benefits of your Dalet platform.

Our in-house professional support team delivers support services around the globe and around the clock from 3 regional support centers, strategically placed in Asia Pacific (APAC), Europe, the Middle East and Africa (EMEA), and North and South America (AMERICAS). The Manila-based support center handles APAC and the Paris center handles EMEA. Dedicated support personnel based in different US time zones handle regional support for the Americas.

In addition to these first-tier support centers, Dalet has many on-the-ground engineers in each region as well as a Technical Expertise Center which provides R&D resources to the regional centers when needed.

Our in-house support team delivers services around the globe and around the clock thanks to a follow-the-sun support model

Support Agreements to Meet Your Needs

In order to meet the specific needs and expectations of our customers, we offer four different levels of Service Level Agreements (SLAs), ranging from standard to custom.


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Dalet iCare

Because a better customer service starts with better communication, we have implemented Dalet iCare. Dalet iCare is a web portal allowing our customers to:

  • Submit tickets
  • Track support requests
  • Receive ticket updates notifications in real-time
  • Interact with Dalet support team
  • Search the knowledge base for user manuals and technical resources

To access Dalet iCare, click here.

Contact our Support Team

If you need assistance from our support team, send an email to

In case of emergency, please call your local hotline.

Americas and APAC +1 (212) 269-6707
EMEA +33 (0)1 41 27 67 46 (for Standard SLA)
+33 (0)1 41 27 67 47 (for Extended and Premium SLA)


European Radio Show Paris 2017
Date: Jan 29 - 31, 2017
Paris, France
HPA Tech Retreat 2017
Date: Feb 20 - 24, 2017
Indian Wells, USA
BVE London 2017
Date: Feb 28 - Mar 02, 2017
London, UK
CABSAT Dubai 2017
Date: Mar 21 - 23, 2017
Dubai, UAE

Copyright 2017 Dalet Digital Media Systems - Agence web : 6LAB