Dalet Customer Support
Our in-house professional support team delivers support services around the globe and around the clock from 3 regional support centers strategically placed in Asia Pacific (APAC), Europe, the Middle East and Africa (EMEA), and North and South America (AMERICAS).
In addition, the Dalet Technical Expertise Center at our R&D Center provides as-needed advanced technical assistance to the regional support units on 24x7 basis.
Support Agreements to Meet Your Needs
In order to meet the specific needs and expectations of our customers we offer different levels of Service Level Agreements (SLAs) ranging from standard support to extended and premium services with the highest level of response and uptime.
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- Flexible, scalable maintenance programs
- 24x7 Worldwide Services
- Comprehensive Professional Services
- Multi-tiered support plans
- Years of IT/Broadcast support expertise
- Reduced your maintenance costs
Dalet Dashboard monitoring tool
Dalet Dashboard ensures continuous monitoring and an alert system for the customer.
Once installed, the Dalet Support team can rely on the Dalet Dashboard monitoring tool
to conduct in-depth remote investigations and faultfinding
Follow-the-Sun support model
Our in-house professional support team delivers support services
around the globe and around the clock
IBC2014 – Press Preview Dalet Digital Media Systems – Booth 8.B77 At IBC2014, ...
Dalet Digital Media Systems, a leading provider of Media Asset Management (MAM...