Support

Dalet Customer Support

Whether you are implementing a Dalet software for News, Sports, MAM or Archives, we're here to help you with first class on-going support so you can realize the full benefits of the Dalet solutions.  

Our in-house professional support team delivers support services around the globe and around the clock from 3 regional support centers strategically placed in Asia Pacific (APAC), Europe, the Middle East and Africa (EMEA), and North and South America (AMERICAS).
 
In addition, the Dalet Technical Expertise Center at our R&D Center provides as-needed advanced technical assistance to the regional support units on 24x7 basis.
 

Support Agreements to Meet Your Needs

In order to meet the specific needs and expectations of our customers we offer different levels of Service Level Agreements (SLAs) ranging from standard support to extended and premium services with the highest level of response and uptime.

                                

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Key features

  • Flexible, scalable maintenance programs
  • 24x7 Worldwide Services
  • Comprehensive Professional Services
  • Multi-tiered support plans
  • Years of IT/Broadcast support expertise
  • Reduced your maintenance costs

Focus:

Dalet Dashboard monitoring tool

                                             

Dalet Dashboard ensures continuous monitoring and an alert system for the customer.
Once installed, the Dalet Support team can rely on the Dalet Dashboard monitoring tool
to conduct in-depth remote investigations and faultfinding

Follow-the-Sun support model

                             

Our in-house professional support team delivers support services
around the globe and around the clock

Upcoming Events

Date: Aug 24 - 27, 2014
Location:
Expo Center Norte, Sao Paulo
Stand:
F21
Date: Sep 12 - 16, 2014
Location:
RAI Amsterdam
Stand:
8.B77
Website:
Date: Nov 12 - 13, 2014
Location:
Javits Convention Center, New York
Stand:
818
Website:
Date: Nov 19 - 21, 2014
Location:
"Crocus Expo", pavilion 2, hall # 8, Moscow, Russia
Website:

Press Releases

24/07/2014
IBC2014 – Press Preview Dalet Digital Media Systems – Booth 8.B77 At IBC2014, ...
22/07/2014
Dalet Digital Media Systems, a leading provider of Media Asset Management (MAM...
15/07/2014
Dalet Digital Media Systems, along with Timeline Television and BT Sport have...

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