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Dalet support operates worldwide, 24 hours a day, 7 days a week. In addition to the professional CRM and incident tracking system, the Dalet Support team uses the Dalet Dashboard monitoring tool to ensure customers receive world-class support services. The robust Dalet Knowledge Database is constantly updated to provide customers with the latest technical information on the Dalet products.
The Dalet Dashboard provides tools to monitor the health of Dalet systems and their infrastructure
Dalet support is structured to support both the software systems and the underlying infrastructures. The Dalet Dashboard adds a layer of system health monitoring, valuable not only for our customers but also to improve efficiency of the Dalet support.
